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FAQ

What materials do you use for your leather products?

The key element that makes our handcrafted products not only beautiful but also durable is the quality of the leather we use. All of our items are made from genuine "crazy horse" leather, which naturally develops a unique patina over time—becoming even more special with everyday use.

Can I place a personalized order?

Yes, all of our items can be personalized with your custom text or image. Please note that we use laser engraving for personalization, which means the design is burned into the leather and not printed in color. This gives a subtle 3D effect, though it may appear less visible on darker leather tones. For higher contrast, we recommend choosing lighter leather colors. You can describe your personalization request in the designated field or in the order notes. We usually don’t send mock-ups unless clarification is needed, but if you’d like to see a preview before production, simply add a note saying "I need a mock-up" or email us after placing your order.

Is "crazy horse" leather waterproof?

Crazy horse leather is not waterproof, so it’s important to keep your items away from water or other liquids. If water resistance is important to you, we recommend applying a suitable leather protector or waterproofing spray to help safeguard the item from moisture.

What is your production and shipping timeline?

We produce all items quickly—within just 1–2 business days. Standard shipping typically takes 10–21 days, depending on your location. If you need your order sooner, you can choose the express shipping option at checkout, which delivers in just 5–7 days.

How do I choose the right size for pet products?

Our shop offers a variety of pet items, many of which come in adjustable sizes. Be sure to measure your dog’s neck and body before placing your order to ensure the best fit. This helps keep your pet comfortable and ensures you receive the most suitable product.